Delivery information

We are committed to providing an efficient and reliable delivery experience for all our customers. Our products are delivered free of charge nationwide.

- Estimated Delivery Lead Times

Orders are processed as soon as they are placed, Monday through Friday, between 08:00 and 16:00. For orders placed outside of these hours or on weekends, they will be processed on the first following business day.
Our standard delivery time for products is 2-5 working days from order confirmation. Please note that delivery estimates may vary depending on your location and product availability. During holidays and sales periods, delivery times may be extended.

- Delivery process

After confirming your order, you will receive a confirmation email with delivery details. Orders are shipped through our partner courier company (Fan Courier, Raben, GLS, DPD, Cargus, Sameday, etc.). You can track your order's delivery using the tracking number provided in the confirmation email. Within the Iasi municipality area, delivery is made by our own fleet, and delivery details can be requested at +40 744 497 797. 
Physical deliveries are made door to door (Free delivery entails transporting the product from the Art Flame warehouse to the front entrance of the customer's building. It's important to note that for residences situated in multi-storey buildings, 'door of the building' refers to the primary access door to the complex, typically located on the ground floor).

- Return and exchange policy

If you are not completely satisfied with your product, please reach out to us within 14 days of receiving your order to initiate a return or exchange process. For further details, please refer to our return and exchange policy page.

- Contact information

For questions or additional assistance regarding product delivery, please don't hesitate to contact us via email at or by phone at +40 744 497 797.
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